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Terms & Conditions

Last updated: 26 March 2026

1. Acceptance of Terms

By accessing and using this platform ("Platform"), operated by Pomera Services sàrl ("we", "us", "our"), you agree to be bound by these Terms & Conditions. If you do not agree, please do not use the Platform.

2. Description of Service

The Platform is a professional coaching and AI-assisted learning environment. It provides access to AI coaching assistants, learning resources, coaching documents, and session scheduling tools. The Platform is not a regulated medical, legal, or financial advisory service.

3. AI-Generated Content

The Platform uses artificial intelligence to generate responses, development plans, and recommendations. AI-generated content is provided for informational and coaching purposes only. It may contain errors or inaccuracies. You are solely responsible for verifying any AI-generated advice before acting on it.

Conversations with AI assistants may be logged for quality and safety purposes. Do not share sensitive personal, medical, or financial information in AI interactions.

4. User Accounts

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

5. Acceptable Use

You agree not to:

  • use the Platform for any unlawful purpose;
  • use the Platform to generate content that violates applicable law or the usage policies of our AI providers;
  • share your account access with others;
  • attempt to reverse-engineer, scrape, or disrupt the Platform;
  • upload content that is defamatory, harmful, or infringes third-party rights.

6. Subscriptions and Payments

Access to certain features requires a paid subscription. Payments are processed securely via Stripe. Subscriptions auto-renew unless cancelled before the renewal date.

Refunds are not provided for partial billing periods. You may cancel at any time, and access will continue until the end of the current billing cycle. We will notify you of any price changes at least 30 days in advance.

7. AI Usage Fair Use Policy

Each subscription tier includes a reasonable allocation of AI usage (measured in tokens or equivalent units). If your usage significantly exceeds the allocation for your tier, we may:

  • notify you and suggest an upgrade;
  • temporarily throttle AI response speed or availability;
  • limit access to AI features until the next billing cycle.

We will make reasonable efforts to notify you before applying any restrictions. We reserve the right to adjust allocations with 15 days' notice.

8. Intellectual Property

All Platform content is the property of Pomera Services sàrl or its licensors. You may not reproduce or distribute it without our written permission.

Content generated by the AI in response to your inputs is provided for your personal or professional use. Pomera Services sàrl retains no ownership of your inputs. However, we reserve the right to use anonymised, aggregated usage data to improve the Platform.

9. Privacy and Data Protection

We process personal data in accordance with Regulation (EU) 2016/679 (GDPR). Your use of the Platform is also governed by our Privacy Policy.

10. Limitation of Liability

To the maximum extent permitted by applicable law, Pomera Services sàrl shall not be liable for any indirect, incidental, or consequential damages. In any event, our total liability shall not exceed the amount paid by you in the twelve (12) months preceding the claim.

11. Governing Law

These Terms are governed by the laws of Luxembourg. Disputes are subject to the exclusive jurisdiction of the courts of Luxembourg.

12. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes at least 30 days in advance via email or Platform notification. Continued use of the Platform after the notice period constitutes acceptance of the revised Terms.

13. Contact

For questions, please contact us.