Privacy Policy

Last updated: 26 March 2026

1. Data Controller

Pomera Services sàrl is the data controller for personal data processed through this Platform.

2. Data We Collect

We collect: account data (name, email); usage data (pages visited, features used, conversations); coaching content you provide; payment data (processed by Stripe, not stored by us); technical data (IP address, browser type).

3. How We Use Your Data

We use your data to: provide and improve the Platform; personalise your coaching experience; send notifications you have opted into; comply with legal obligations.

4. AI Processing

Conversations are processed by Anthropic's Claude AI. Data is not used to train AI models without your explicit consent. Please review Anthropic's privacy policy for their data practices.

5. Legal Basis (GDPR)

We process your data under: performance of contract (to provide the service); legitimate interests (platform improvement); consent (marketing communications).

6. Data Sharing

We share data only with service providers necessary to operate the Platform (Anthropic, Clerk, Stripe, Resend, Cloudflare). We do not sell your data.

7. Data Retention

We retain your data for as long as your account is active, plus up to 2 years after closure for legal compliance.

8. Your Rights (GDPR)

You have the right to: access, rectify, or erase your data; data portability; restrict or object to processing; withdraw consent. Contact us to exercise these rights.

9. Cookies

See our Cookie Policy for details.

10. Security

We use industry-standard security measures. However, no system is 100% secure.

11. International Transfers

Data may be transferred to countries outside the EEA. We ensure appropriate safeguards are in place.

12. Changes

We will notify you of material changes by email or in-app notice.

13. Contact

For privacy enquiries, please contact us.